Quick Help Center

Once you place an order with us you'll receive an email confirmation that will include a link to your order status page. This information will update as your order is prepared and eventually shipped.  Additionally, you'll receive email notifications from us providing updates, such as "Your order has shipped" and "Your order has been delivered." The emails will include tracking information so you can follow your deliciousness on its journey from food shop to your door.

If you need to cancel an order please contact support@foodwalas.com within 4 hours after placing the order. We kindly ask that customers give Foodwalas and our partner merchants time to act upon your request. We will do everything in our power to accommodate your request, however we cannot guarantee a cancellation if the order has been accepted by merchant.

We’re so sorry to hear this! Please contact our Customer Support team at support@foodwalas.com within 48 hours from the date of delivery with your order number as well as details and photos of the damage or defect, you can email them at support@foodwalas.com or whatsapp at 94039 54321

We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, our partners will reship your order at the next available ship date. 

With foodwalas, your satisfaction is guranteed. 

Sorry to hear that! Please contact our Foodwalas Customer Support team by sending an email to support@foodwalas.com within 48 hours from the date of delivery. Please include your order number, the name of the product and tell us about the damage or defect.

Our partners do their very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at support@foodwalas.com to resolve the issue within 48 hours from the date of delivery. 

Every item on Foodwalas is either handcrafted and make to order, when you order. Foodwalas and our partners take enormous pride in every product we offer and strive to deliver them in the best possible condition at the earliest. 

At foodwalas.com, every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from Kitchen. So, to make this possible we try our best to send your order via fastest & best logistics in India and in amazing tampered proof dual packing, to keep the taste and freshness intact!

• Shipping Policy:

Usually, we ship orders within 24 - 48 hours from the time order was placed, except Saturday, Sunday & Public Holiday. Situation (which rarely happens) where preparation of item/stock availability takes time which shall be intimated to the customer. Once the order is shipped we inform customer with the tracking details. Hooray!

Deliveries are done PAN India basis which may take 3 - 6 working days & please note deliveries are always subject to unforeseen circumstances like traffic, weather conditions and something out of human control! We shall keep you posted during such events.

There are no returns, refunds or cancellations allowed on any orders that have shipped.

Sorry to hear that, but no worries. Either your money would be auto refunded or you will receive order confirmation email within 8 hours. You are advised to connect with us at support@foodwalas.com or whatsapp us at 94039 54321 with your name and amount deducted. 

At this time, you can apply/use only one promotion or discount code per order.

• Promo code must be entered at checkout on foodwalas.com
  
• Offer cannot be applied to previously placed orders
• Offer Terms & Condition applies.