Foodwalas Quick Help Center

Hello.

The pickups, deliveries & connections would be affected in most parts of India until 15th April 20, due to shut downs enforced by local governments owing to COVID-19 pandemic.

We're trying our best to ensure shipments stay unaffected and are updating this as a note to expect potential delays. All Order would be processed once the lock down is lifted. Priority would be given for order placed during lockdown.

We certainly understand your concern in light of the global outbreak of COVID-19. We’d like to share some information on what our partner shops and food makers are doing to keep customers safe.

Not only do our food makers follow strict local public health guidelines, but during this crucial time, they have implemented extra sanitising practices at all of their retail and fulfilment facilities. Additional deep cleaning and hand washing processes are in place, employees who are showing signs of sickness are required to stay home and they are working closely with their local health agencies to ensure that additional measures are being taken as required. Their 1st priority is to ensure the wellbeing of their staff and the customers receiving their products locally and across India.

Additionally, we wanted to share with you some helpful information directly from the CDC “Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food.”

Our Foodwalas family is continuing to monitor and take all precautions in this rapidly changing situation. As of now, the operations are impacted, Pick up deliveries are delayed. Should this change, you will hear an update directly from us. We are thankful that we are able to help our customers explore tastes from their past or have always wanted to experience. We hope to bring you and your loved ones some comfort through food delivered right to your doorstep during this trying time.

Please contact us at support@foodwalas.com if you need additional assistance, we're happy to help!

Information Source:

https://www.mohfw.gov.in/

https://www.who.int/southeastasia/outbreaks-and-emergencies/novel-coronavirus-2019

Since the Nationwide lockdown was announced on 22 March'20, for next 21 days (different for various district) we are closely monitoring this with our logistic and partners shops. This may result in delay for your Order. So, all orders would be processed after the lockdown is lifted. 

In case, if you wish to cancel them, you can surely write us an email at support@foodwalas.com, we would gladly refund. Since we are working remote, expect a slight delay, but be assured we would resolve your queries/concerns.

At Foodwalas, our first priority is safety of our consumers, Partner Shops & logistic team members and we shall keep you posted. 

We thank you for all your support and we'r sure that together we will win battle against Corona!

Using the search bar in the top left hand corner of the page, you will be able to search by the type of product you are looking for. You can also use our filters and categories to help you find the perfect gift for your special someone or budget.

In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, our customer service team will notify you directly and at the earliest opportunity.

It couldn’t be easier to make a purchase with Foodwalas. Browse the site via the product categories i.e Sweets, Gourmet Food, Gifts, etc. Click on your desired item, select the variant and click ‘Add to Cart’. Your chosen item will appear in your shopping cart shown on the top right of the page.

Simply continue shopping by clicking on the next product category you wish to explore. When you are ready to place your order, select the Checkout option in the top right of the page.

Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact customer support at  Call/Whatsapp +91 94039 54321 or support@foodwalas.com.

We accept payment using all major credit. debit cards, Net Banking, Major Wallets. 

Currently we do not offer Cash on Delivery. But you use alternate payment option link Bank deposit, Google Pay, Paytm.

Usually, we ship orders within 24 - 48 hours from the time order was placed, except Saturday, Sunday & Public Holiday. In situation (which rarely happens) where preparation of item/stock availability takes time beyond 48 hours, will be intimated to the customer. Once the order is shipped we inform customer with the tracking details. You can track all orders live from Foodwalas Andriod app - http://bit.ly/Foodwalasapp Hooray!

Shipments Originating from North East, are usually shipped within 72 working hours.

Yes, simply call us with the details of the items you wish to order. Our customer care team is available on +91 94039 54321 or email support@foodwalas.com. (Between 9 Am - 9 Pm) All days!

If you do not recieved your order by max 10 days, Kindly contact our customer support team at support@foodwalas.com or +91 94039 54321 or our social media page.

Once you place an order with us you'll receive an email confirmation that will include a link to your order status page. This information will update as your order is prepared and eventually shipped.  Additionally, you'll receive email notifications from us providing updates, such as "Your order has shipped" and "Your order has been delivered." The emails will include tracking information so you can follow your deliciousness on its journey from food shop to your door.

If you need to cancel an order please contact support@foodwalas.com within 4 hours after placing the order. We kindly ask that customers give Foodwalas and our partner merchants time to act upon your request. We will do everything in our power to accommodate your request, however we cannot guarantee a cancellation if the order has been accepted by merchant.

We’re so sorry to hear this! Please contact our Customer Support team at support@foodwalas.com within 48 hours from the date of delivery with your order number as well as details and photos of the damage or defect, you can email them at support@foodwalas.com or whatsapp at 94039 54321

We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, our partners will reship your order at the next available ship date. 

With foodwalas, your satisfaction is guranteed. 

Sorry to hear that! Please contact our Foodwalas Customer Support team by sending an email to support@foodwalas.com within 48 hours from the date of delivery. Please include your order number, the name of the product and tell us about the damage or defect.

Our partners do their very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at support@foodwalas.com to resolve the issue within 48 hours from the date of delivery. 

Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for reshipment. 

Foodwalas reserves the right to limit replacements. Foodwalas is not responsible for failed deliveries when:

• 1. You provide an incorrect or outdated address;
• 2. Your recipient is out of town or not available
• 3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling for the carrier.

In case, if you wish to change delivery address after placing order, you need to inform support@foodwalas.com with your Order ID & New address, within 1 hour after placing order. Post that, we cannot change address. Since once the shipment are into processing or dispatched, we cannot do any manual change. In case, the shipment is returned to origin, you shall be liable to pay shipping charge Rs.65/500 g, for two ways. 

Once the order is shipped we inform customer with the tracking details via email / sms. You can track all orders live from Foodwalas Andriod app - http://bit.ly/Foodwalasapp Hooray!

Every item on Foodwalas is either handcrafted and make to order, when you order. Foodwalas and our partners take enormous pride in every product we offer and strive to deliver them in the best possible condition at the earliest. 

At foodwalas.com, every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from Kitchen. So, to make this possible we try our best to send your order via fastest & best logistics in India and in amazing tampered proof dual packing, to keep the taste and freshness intact!

• Shipping Policy:

Usually, we ship orders within 24 - 48 hours from the time order was placed, except Saturday, Sunday & Public Holiday. Situation (which rarely happens) where preparation of item/stock availability takes time which shall be intimated to the customer. Once the order is shipped we inform customer with the tracking details. Hooray!

Deliveries are done PAN India basis which may take 3 - 6 working days & please note deliveries are always subject to unforeseen circumstances like traffic, weather conditions and something out of human control! We shall keep you posted during such events.

There are no returns, refunds or cancellations allowed on any orders that have shipped.

Sorry to hear that, but no worries. Either your money would be auto refunded or you will receive order confirmation email within 8 hours. You are advised to connect with us at support@foodwalas.com or whatsapp us at 94039 54321 with your name and amount deducted. 

At this time, you can apply/use only one promotion or discount code per order.

• Promo code must be entered at checkout on foodwalas.com
  
• Offer cannot be applied to previously placed orders
• Offer Terms & Condition applies.

You do not need an account to shop at Foodwalas. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:

• Reviewing your past purchases.
• Adding the products to your Wish List and emailing items to friends for their reference.
• Previewing new collections and receiving emails on our latest news.
• Saving your address and card details for a faster shopping experience when you visit us next time.
• Creating a delivery address book to make gifting super easy.

We take data protection very seriously at Foodwalas. Information you provide to us via our website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you confidential.

It is possible you already have an account registered with us using that email address and password. If so please attempt to log in as an existing customer on the log in screen.

If you are a registered user and forget your password, click on "forgot password" and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer service team on support@foodwalas.com and they will endeavour to assist you.

Once signed in, you can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your 'account', you can go to 'account information' to update your details.

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